All pole breakages - regardless of age and use - are treated as fair wear and tear, therefore are not covered under the terms of Vango warranty. The reason these items are not covered is due to the amount of variables that can cause pole damage, mostly when pitching, striking in transportation, accidental damage, incorrectly seating the ferrule, dropping the pole and storing the poles.
However, it is possible to repair or replace poles.
How do I repair fibreglass poles ?
Replacement tent poles and parts can be purchased direct from www.campingspares.co.uk